Cash Bases' FAQ
Scroll down for some of our frequently asked questions or click here for a list of widely used terms...
| What is a cash drawer? | |
| A cash drawer is a receptacle for the storage of coins, notes and vouchers at the point of sale. Cash Bases cash drawers are constructed out of sheet steel, with steel ball bearing runners and a choice of additional options, colours and interfaces. | |
| Do you supply and fit? | |
| No, we only manufacture. Cash Bases supply bulk orders to distributors or integrators of EPoS equipment who are also responsible for the fitting and subsequent maintenance of your cash drawer. | |
| Do you repair cash drawers? | |
| Cash Bases are able to offer a repair service for our own manufactured products. Click here for more... | |
| Do you provide on-site support if I have a technical problem? | |
| Naturally we will do everything we can to assist our customers, but in the first instance your enquiry should be directed to your distributor or integrator. | |
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| How should I use and manage the cash drawer keys? | |
| If you have chosen a key and lock option for your cash drawer then each Cash Bases cash drawer is shipped with two keys on a ring. For security reasons, the keys are only available to the store manager. Cash Bases recommends that users DO NOT leave the keys in the lock. | |
| I have lost the keys for our cash drawers. Do you supply a replacement? | |
| In most instances yes. You will need to make a note of the serial number of the lock on the cash drawer. However, if the cash drawer has a random lock, the whole lock may need to be changed. | |
| What options do I have for opening a cash drawer? | |
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There are several
options for opening a cash drawer, either mechanically or
electronically. See our
Cash Drawer
Technical Interface Flow-Chart [PDF doc] for your specific interface
requirements. More Specific Detail on: Universal Interfaces, Self Powered Interfaces USB Interfaces |
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| The cash drawer would not fire open? | |
| A number of reasons can cause this to happen. Check to see if the drawer is not locked or if items within are jamming the mechanism. Otherwise we suggest you contact your systems integrator to send for an engineer. | |
| How do I get spare parts for the cash drawer? | |
| We are able to supply spare parts for your Cash Bases cash drawer [minimum order quantity required] Please contact your regional sales office with your requirements | |
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| Can I connect a Cash Bases cash drawer to a personal PC? | |
| Yes. You will need to purchase a drawer with a serial RS232, USB or Parallel port cable fitted. | |
| Should a cash drawer be bolted down to the checkout? | |
| Yes, and every cash drawer must be bolted down to gain the safest and most secure position. Each cash drawer has one or more bolt holes within the base plate. Please refer to the installation instructions for your drawer. | |
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I want to suspend a
cash drawer underneath the work counter. What is the best way of doing this? |
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| Use an under counter mounting bracket or mounting cradle. These have bolt holes for fixing the cash drawer in place, and can be designed to fit under most counters. | |
| I wish to have a manually operated cash drawer. Is this possible? | |
| Yes it is. We can provide some of our cash drawers with a key release only mechanism or a 'push push' mechanism, whereby a slight push on the unlocked drawer front will open the drawer and a firmer push will close the drawer. | |
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I am looking for a
special size, type and colour of cash drawer. Can you supply? |
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| Cash Bases are the world's largest designer and manufacturer of customised cash drawers. Our CustomPlus range allows for your specific requirements to be met. Please contact your regional sales office for further information. | |
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Cash Bases GlossaryA B C D E F G H I J K L M N O P Q R S T U V W X Y X Adaptor Cable A cable used to convert wiring output of one cash drawer specification to another. |
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Anti Grab Flap A plastic note plate that covers the note compartment and promotes security at the point of sale. |
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Base Plate A separate plate which allows the quick release of a drawer |
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Base Board The base or underside of the drawer |
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Cam Shaped steel plate at rear of lock barrel which operates the transfer lever and/or physically deadlocks the cash drawer closed. |
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Case External body or cover of the drawer, usually formed from one piece of steel. |
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Cash Drawer A receptacle for the storage of coins, notes and vouchers at the point of sale. |
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Coin Cups Part of the insert for the storage of coins, can be fixed permanently, adjustable or removable with weight countable options. |
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Coin Stacker Method of keeping coins in 'stacks' or rows by denominations. |
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DUA Reference used to denote an interface with dual voltage capability |
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Dimple Protrusion in base board with captive nut inside, used to bolt a drawer down to a work surface. |
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Divider Separators used to divide coin trays or note areas into compartments |
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Emergency Key Release See key release |
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EPoS Electronic Point of Sale, a generic term relating to the hardware and software at the point of sale. |
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Flip Lid A cash drawer that opens from the top. |
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Floppy Note Divider A flexible part of the cash drawer for the storage of notes. |
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Insert The part of the cash drawer used to store the notes and coins, often referred to as a till. |
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Interface The electronic connection between the cash drawer and the PoS. |
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Key Release Method of opening drawer by turning key. |
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LayFlat A cash drawer which opens out from the front. |
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Alike Lock
Common key, all the keys the same. |
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Mastered Lock Locks with differing keys that can all be opened by one 'master' key. |
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Radial Pin Tumbler Lock High security type of lock with circular key [not flat]. |
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Random Locks differing keys, all keys are different. |
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Three Position Lock A lock which has a key release, a 'run' or 'in operation' position, and a deadlock facility. |
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Lock Barrel Replaceable centre section of lock containing tumblers. |
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Lock Housing External surround bezels which hold the barrel in position. |
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Manual Operation of drawer without electrical signal. |
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Mechanism Components which provide the drawer release function, including Solenoids, latching components etc. |
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Media Cheques, credit cards slips |
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Media Posting Slot See posting slot. |
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Microswitch Components which provides drawer status [open or closed] signal to a terminal or printer. |
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Note Boat A receptacle for holding notes in the horizontal position. |
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Note Clips A self sprung clip in the note compartments of layflat drawers to keep the notes flats and in place. |
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OEM Own Equipment Manufacturer. |
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PoS Point of Sale, refers to the place where transactions are processed. |
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PoP Point of Purchase, the part of the store where the customers will make their selection of goods. |
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Posting Slot A thin opening in drawer front, or lid for inserting media when the drawer is closed. |
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Posting Tray A tray where cheques, credit cards slips and vouchers are stored. |
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Push-Push A manual operating cash drawer that can be opened by pushing the drawer front. |
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Quick Release A mechanism which allows the drawer tray to be removed quickly and efficiently. |
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Runners A component used within the cash drawer that allows the drawer to slide open and shut. |
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Solidworks A CAD system used by Cash Bases to design products. |
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Under Counter Mounting Bracket A support bracket that allows the cash drawer to be fixed underneath a checkout. |
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Vensafe Large format Vending unit to help stop shrinkage. Click here for more detail.. |
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